11wen Privacy Policy

1 Who This Policy Applies To

This Privacy Policy applies to all individuals who visit, register, or use the 11wen platform at 11wen.pro. This includes players who have created an account, individuals who browse the platform without registering, and anyone who contacts 11wen support.

By registering an account or using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. This policy should be read alongside the Terms and Conditions.

If you do not agree with any part of this policy, you should not use 11wen or provide any personal information to us.

2 Data We Collect

11wen collects different categories of information depending on how you interact with the platform. The main categories are:

We do not collect sensitive personal information such as health data, religious beliefs, or political affiliations. If identity verification requires documentation, these documents are handled and stored securely with access restricted to the verification team only.

3 How We Use Your Data

Data collected by 11wen is used for specific, legitimate purposes directly related to running the platform and your account. These purposes are:

• Account management: Creating and maintaining your account, verifying your identity and age, and processing your login sessions.
• Transaction processing: Handling PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and card; processing withdrawal requests to your nominated method.
• Platform delivery: Providing access to the game lobby, sports betting, live casino and all other features of the platform.
• Fraud prevention and security: Detecting unusual account behaviour, preventing unauthorised access, and investigating suspected breaches of the Terms and Conditions.
• Responsible gaming: Monitoring gaming activity to support the responsible gaming tools — such as deposit limits, loss limits and self-exclusion — that you have set on your account.
• Customer support: Responding to queries, resolving disputes and providing assistance with account issues.
• Legal compliance: Maintaining records as required under applicable financial and operational obligations.
• Marketing communications (optional): Sending promotional offers, bonus updates and platform news where you have opted in to receive these.

11wen does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review.

4 Payment Data

All financial transactions on 11wen are conducted in Pakistani Rupees (PKR). Payment processing for deposits and withdrawals is handled by the relevant payment service providers — JazzCash, Easypaisa, Raast, and banking and card networks.

11wen records transaction metadata — including method used, amount, timestamp and transaction reference — for account balance management and dispute resolution. We do not store full card numbers, CVV codes, or JazzCash and Easypaisa mobile wallet PINs on our servers. These are handled directly by the respective payment provider.

Payment data is retained for as long as required to fulfil our record-keeping obligations and to handle any disputes. This data is not shared with parties outside of what is required to process the transaction.

5 Cookies and Tracking

11wen uses cookies and similar technologies when you access the platform through your browser. These are small text files stored on your device that help the platform function correctly and understand how it is being used.

• Essential cookies: Required for the platform to work — including keeping you logged in during a session, maintaining your game lobby preferences, and ensuring deposit and withdrawal flows function correctly. These cannot be disabled without affecting core functionality.
• Analytics cookies: Used to understand how different sections of the platform are used — such as which games are accessed most often or how navigation flows are used on mobile. This data is aggregated and not linked to individual player identities.
• Preference cookies: Store your display preferences such as language settings or game category filters so these are retained between sessions.

You can manage cookie settings through your browser. Disabling non-essential cookies will not prevent you from using the core platform functions, though some preferences may not be retained between sessions.

6 Data Sharing

11wen does not sell, rent or trade your personal data to any third party. Data is shared only in the following limited circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast, banking partners and card networks as required to complete deposits and withdrawals in PKR.
• Identity verification providers: Where identity documents are required to verify age or confirm your identity, these are shared with a verification service. Documents are handled according to that service's own security standards.
• Game software providers: When you play a game in the 11wen lobby — from providers such as Pragmatic Play, PG Soft, Evolution Gaming or Spribe — your session and bet data is transmitted to that provider's servers to run the game. Providers receive only what is needed to deliver the game session.
• Legal requirements: Where required by law or a formal legal process, 11wen may disclose data to the relevant authority. We will only do so to the extent required and will notify you where permitted.
• Business transfers: In the event of a merger, acquisition or significant business restructuring, player data may transfer to the successor entity under the same privacy obligations described in this policy.

7 Data Storage and Security

Personal data held by 11wen is stored on secured servers using appropriate technical and organisational safeguards. This includes:

• Encrypted data transmission using TLS/SSL protocols between your browser and our servers.
• Access controls that restrict internal access to personal data to staff and systems with a legitimate operational need.
• Regular security reviews of the systems that handle player account and transaction data.
• Secure handling procedures for any identity verification documents submitted to us.

While we take reasonable measures to protect your data, no online platform can guarantee absolute security against all threats. If you believe your 11wen account has been accessed without your authorisation, contact support immediately.

8 How Long We Keep Your Data

11wen retains personal data for as long as your account is active and for a period after account closure as required to fulfil record-keeping obligations and handle any outstanding disputes or queries.

• Active account data is retained throughout the period your account remains open.
• Transaction records in PKR are retained for a defined period after the transaction to support dispute resolution.
• Identity verification documents are retained for the period required under the applicable verification obligations, after which they are securely deleted.
• Support communications are retained for a reasonable period to enable follow-up and dispute resolution.

Once the applicable retention period has passed and there is no ongoing legitimate reason to retain specific data, it is deleted or anonymised in a way that means it can no longer be linked to you.

9 Your Rights

As a registered player on 11wen, you have certain rights in relation to the personal data we hold about you. These include:

• Access: You can request a copy of the personal data 11wen holds about you.
• Correction: If any personal data we hold is inaccurate or out of date, you can ask us to correct it.
• Deletion: In certain circumstances, you can request that we delete personal data we hold about you. This right is subject to our legal and operational record-keeping obligations.
• Restriction: You can ask us to restrict how we use your data in specific circumstances, for example while a correction request is being reviewed.
• Objection: You can object to the use of your data for direct marketing purposes at any time.
• Portability: You can request your data in a commonly used, machine-readable format where technically feasible.

To exercise any of these rights, contact the 11wen support team through the live chat available in your account. Requests will be reviewed and responded to within a reasonable timeframe. We may need to verify your identity before acting on a request.

10 Children and Minors

11wen is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register, use or attempt to access any part of the 11wen platform.

If we become aware that an account belongs to a minor, the account will be closed immediately and any real-money balance will be returned to the payment method used for deposit after completion of the appropriate checks. If you believe a minor has registered on 11wen, please contact our support team.

11 Marketing Preferences

11wen may send promotional communications — including bonus offers, game updates, PSL betting promotions and other platform news — to players who have opted in to receive these messages. These communications are sent to the email address or mobile number registered on your account.

You can withdraw your consent to marketing communications at any time. To do this, use the unsubscribe link included in any marketing email, update your communication preferences in your account settings, or contact support and request that marketing communications be stopped.

Note that opting out of marketing does not affect operational communications — messages about your account status, security notices, deposit confirmations and withdrawal updates will continue to be sent as these are part of the service rather than marketing.

12 Changes to This Policy

11wen may update this Privacy Policy from time to time to reflect changes in how we operate, the services we provide, or our data handling practices. The last-updated date at the top of this page will reflect the current version.

Where changes are material — meaning they significantly affect how your data is used or your rights in relation to it — registered players will be notified via the email address on their account. For minor updates and clarifications, the updated policy will be published on this page without direct notification.

Continued use of the 11wen platform after an updated policy takes effect constitutes acceptance of the revised terms. If you do not agree with the updated policy, stop using the platform and contact support to discuss account closure.

13 Contact

If you have a question about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal data has been handled, contact the 11wen support team through the live chat option available when you are logged into your account.

For data-related queries specifically, please include "Privacy Request" in your initial message so it can be directed to the appropriate team. We aim to respond to all privacy-related queries within a reasonable timeframe.

[email protected]